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Widgets

There are two types of widget modules:

  • Connect - these offer integration to out of the box additional Amazon Connect agent modules, such as Amazon Q for Connect, Customer Profiles etc
  • Other - these allow creation of an iframe - i.e. any site/URL that you want to display embedded within NEONNOW

Connect Widgets​

For Connect Widgets, enter the following information

  • Name: a descriptive name for the widget module.
  • Description (Optional): a brief description of the module's purpose. Only used in the admin app.
  • Amazon Connect App: Select from the drop-down the relevany Amazon Connect appliction you want - such as Amazon Q
  • Icon: Enter an icon that will be used for widget - select from the hyperlinked library
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Other Widgets​

  • Name: a descriptive name for the widget module.
  • Description (Optional): a brief description of the module's purpose. Only used in the admin app.
  • Source: the source link, whether it's a link to an HTML file or an external website.
  • Icon: Enter an icon that will be used for widget - select from the hyperlinked library
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Widget Modules In NEONNOW​

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Agents will need to reload their contact centre to see the new module.

Widget modules can either be pinned to the right hand side of NEONNOW, or as a floating window. Use the controls on the top right of the Widget Module window. When widgets are closed, a 'Widgets' icon will appear in the top task bar.

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